Terms & Conditions

We want you to feel confident and informed when placing an order with Outbox. Please take a moment to read the following terms which apply to all custom-made orders.

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1. 🔒 Order Confirmation & Deposits

• Orders are only considered confirmed once a deposit has been received.

• If a deposit is not received, production will not begin and delays might occur.

• In some cases, a deposit may not be required. If that’s the case, our team will let you know.

• Please wait for our team to request the deposit before sending any payment.

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2. 🚫 Cancellations & Refunds

• Once an order is confirmed, it cannot be cancelled or refunded under any circumstance.

• All our products are custom-made, uniquely built for you, which means we cannot resell them or reuse the materials once production begins.

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3. 🕒 Production Timelines & Delays

• Standard production time is 3 to 6 weeks depending on complexity and the current numbers of orders we have going.

• This timeframe is an estimate, not a guarantee. Delays may occur due to:

  • Supplier delays

  • Design modifications

  • External factors beyond our control (e.g. political unrest, shipping issues)

   

• If your deposit is delayed, your production start date may also be pushed back. We cannot guarantee your order will be ready within the original timeframe.

• If you are on a tight deadline, we kindly advise not to place an order as delays are sometimes unavoidable.

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4. ✏️ Modifications After Confirmation

 

• Once production begins, any changes to your order:

  • May not be possible

  • May incur additional fees

  • May extend your production timeline

   

• We recommend discussing every detail upfront to avoid complications later on.

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5. 📐 Design & Unspecified Details

 

• We’ll do our best to clarify and confirm every aspect of your order before production.

• However, if a specific detail is left unmentioned, our team will apply the most suitable and professional solution.

• If you receive your product and dislike a detail that was never discussed or specified, we cannot be held responsible, unless you have proof that the detail was previously agreed upon.

• In such cases, the item cannot be returned, exchanged, or modified for free.

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6. 📦 Delivery & Inspection

 

• Upon delivery, you are required to inspect your item carefully.

• Any visible damage or defect must be reported immediately or within 24 hours of receiving your product.

• After 24 hours, any damage will be considered as accidental or caused by misuse, and we will not be able to cover it.

• Minor variations in color, texture, or finish—especially in handcrafted or natural materials—are normal and not considered defects.

 

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7. 🛠 Warranty & Liability

 

• Outbox is not responsible for:

  • Damages resulting from improper use or third-party modifications/installations

  • Any damage that occurs after delivery

  • Delays caused by force majeure, including war, strikes, political unrest, or shipping disruptions

   

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If you have any questions or would like to clarify anything before placing your order, don’t hesitate to reach out. We’re here to help.